Returns and Refund Policy

Refunds and Replacements

We offer a refund or compensation in the following situations:

(A) If you want to return an item and it meets the conditions of our return policy.

(B) Damaged or incorrect items – Proper Men places great importance on customer satisfaction. If you have received a damaged or incorrect item, please email contact@propermenfashion.com. We will then arrange a replacement item.

(C) Items not received – If your order has not arrived within 30 days of purchase, we will consider it lost. Depending on the situation, we will arrange a replacement item or a partial refund.

Returns and Replacements

If you would like to return an item, we recommend emailing contact@propermenfashion.com with the reason for your return. We will be happy to assist you and send you the necessary return instructions.

Customers have the right to return items within 30 days of receiving them, provided that:

• The items show no signs of use or wear.
• The shipment is complete.
• The reason for the return falls within the conditions described on this page.

Late Delivery

Although we do our best to deliver your order within 15 days, we cannot guarantee this due to unexpected circumstances involving shipping and stock. We cannot provide a refund for orders that do not arrive before a specific date, for example for holidays or special occasions.

Delivery times are listed on each product page. Please check this information before placing your order.

Once an order has been placed, it can no longer be cancelled.

Return Costs

The cost of returning an item is your own responsibility. Because our warehouse is located in Asia (China), return costs may be higher than usual. On average, return costs are approximately €20.

Contact

Do you have questions about returning your order? Please contact us at contact@propermenfashion.com.

I Received a Defective or Incorrect Item. What Should I Do?

Please contact us at contact@propermenfashion.com. If possible, include photos and/or videos of the item so that we can assess the issue.

Once our team has confirmed the issue, we will send you a replacement item. Unfortunately, without visual proof of the defect, we cannot arrange a replacement.

I Want to Return an Order. What Should I Do?

Our return address is located abroad. You must request the return address from our team. Please provide us with your tracking number so that we can track your return shipment. Return costs are not reimbursed.

Do I Need to Return the Entire Order?

No. You only need to return the items you want to return.

Can I Exchange Clothing if the Size Does Not Fit?

We only offer an exchange if we sent you the wrong size. If you are unsure about the size, please refer to the size chart on the product page before ordering.

When Will I Receive My Refund?

Refunds are processed once the returned items have arrived at our warehouse. This usually takes 5–7 business days, depending on logistics.

After we receive the return, we will process your refund within 2 business days. Please allow an additional 3–5 business days for the amount to appear in your account.

My Order Was Returned to the Sender. What Should I Do?

This can happen if a package is not collected. Please contact your local delivery service to arrange a new delivery. Please note that you usually have 5 business days to collect your package.

Incorrect address – If an incorrect address was provided, we recommend contacting your local delivery service or post office and using your tracking number to locate and collect the package.

Unpaid import duties or taxes – In rare cases, packages may be returned if import duties or taxes have not been paid. If this happens, please contact us and we will be happy to assist you.

Do You Offer Prepaid Return Labels?

No, we do not offer prepaid return labels. All return costs are the responsibility of the customer.

How Can I Contact Customer Service?

You can always reach us by email at contact@propermenfashion.com. We aim to respond within 24 hours. Please include your order number if your question relates to an order.